FAQ's

What Methods of Payment Do You Accept?

Whatever's easier for you! We take all major cards or you can pay by PayPal. Take your pick!

You Haven’t Got The Size/Colour I want!

Everything we have available is on our website. If you cannot find it, then unfortunately, this will mean we do not have it! Sorry! The good news is we get new styles & brands all the time. Hoorah!

I Made A Mistake On My Order – Help!

No problem! If your order hasn’t been dispatched, we can amend the details for you.  If your order has already been dispatched then we won’t be able to make any changes. However, you can return the unused item to us for a refund when you receive them.

How Will I Know When My Order Has Been Processed?

When your order has been processed, we’ll send you an email to let you know. Some email accounts will ‘Junk’ any emails that are sent from addresses that are not recognised, so make sure you add sales@avenue85.co.uk to your address book so that we can get in touch with you about your order!

How Long Will Delivery Take?

If your order is placed before 2pm Mon-Fri, it will be despatched the same day. Orders going to the UK by Royal Mail 24 will take 1-2 Working Days, Royal Mail 48 will take 3-5 Working Days and DPD will be Next Working Day. Orders going to Europe will take 10-15 days. Orders going to the rest of the world will take 15-20 days. Please note that these delivery times are approximations. 

Can I Return The Item (s) If They’re Unsuitable?

We hope you love your new items! However, if it turns out that they're not suitable for whatever reason, you can return them to us within 30 days for a refund or exchange.

What Is Your Returns Policy?

We offer a 30 day returns policy. If you would like to return an item for a refund you must return it with original tags, packaging and in a saleable condition. We cannot accept any returns of underwear due to hygiene reasons. Unfortunately we do not offer an exchange service. If you would like a different size/colour, please return your item for a refund and place a new order.