We offer a 60 day returns policy. If you would like to return an item for a refund you must return it with original tags, packaging and in a saleable condition. We cannot accept any returns of underwear due to hygiene reasons. We do not offer an exchange service. If you would like a different size/colour then please return your item for a refund and place a new order. All refunds are issued within 2 working days of receiving your return.
FREE UK RETURNS PROCESS WITH ROYAL MAIL
To generate your free returns label, or QR Code, please click this link: https://www.royalmail.com/track-my-return/create/1345
1) Print the returns label and attach it to your parcel. If you chose the option of a QR code, you will use this to print your returns label at the Post Office. Please remember to include your Returns Form in the parcel.
To help find your nearest Post Office, please use this link: https://www.postoffice.co.uk/branch-finder
2) Drop off your parcel at your local Post Office. Please keep your postage receipt as this will cover you in the unfortunate event of any loss in the return process. We cannot be held responsible in the event of loss if you cannot provide proof of postage.
Please ensure returns labels are not attached to original packaging such as the polybag or shoe box. This makes the item unsellable where we reserve the right to refuse the item.
It can take a few days for your parcel to arrive back with us. Your refund will be processed within 2 working days of receipt and it can be a few extra days for the refund to show back in your bank account.
INTERNATIONAL RETURNS PROCESS
If you are an international customer then you will need to pay the return shipping cost, unless we (Avenue 85) have made an error or the product is confirmed as faulty. We cannot be held responsible for any loss in transit during the return journey. Therefore, we recommend you pay for a tracked service and keep the receipt. This will help you in the event of a claim with your chosen carrier. Please ensure returns labels are not attached to original packaging such as the polybag or shoe box. This makes them unsellable where we reserve the right to refuse the item.
Please return your parcel to: Avenue 85, 1 Woodside Street, New Mills, High Peak, SK22 3HF, United Kingdom
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