RETURNS

EXTENDED CHRISTMAS RETURNS

Any orders placed from 25th October 2024 will have an extended returns window of 90 days. This allows you to start your Christmas shopping early with peace of mind that your purchases can be returned after Christmas.

RETURNS POLICY

We understand that sometimes you will need to return your item and we are pleased to make this process nice and easy. You can return your items for an exchange or refund within 60 days of purchase. Your items must be returned with the original tags attached, in original packaging and in a saleable condition.

For health & hygiene reasons, we are unable to accept return of underwear, and we can only accept swimwear if the hygiene strip is still intact.

HOW TO RETURN

Click here to access our Returns Portal and follow the below steps:

1) Enter your Order ID number which you will see on your Order Confirmation Email or on the Packing Slip that arrived in your parcel. Also enter the email address that you provided to us when you placed your order and then click “Start Return”.

2) Select the item you want to return and tell us why you are returning it.

3) Select weather you would like to exchange your item for a different size/colour, exchange for something else, receive a refund or gift voucher.

Important Information

Exchanges: Your returns label shall be free. Exchanges are for UK customers only and are subject to availability at the time we process your return. If your item is not available you shall be offered a refund or gift voucher.

Refunds: If you return your item for a refund and use our returns label, we shall deduct £3.95 from your refund. Using our returns label is convenient, fully tracked and good value.

Gift Voucher: If you choose to receive a Gift Voucher instead of a Refund, we will load your Gift Voucher with an additional 10%, giving you more to spend on your next purchase.

International Customers: The cost of your returns label will vary based on the country you are shipping from. The rates shall be clearly displayed during the returns process. You have the option to not use our returns label by arranging your own return with your own carrier. Please note that if you do so we cannot be held responsible for any loss or damage to the parcel so we suggest you use a fully tracked service. This will help you in the event of any claims you need to make with the carrier.

4) Choose your Carrier. You have the choice of Royal Mail, InPost or DPD. For larger items you will only be able to choose DPD. If choosing Royal Mail you will have the option to print your label or receive a QR code. If you choose QR code it will be emailed to you and you will be able to scan this at your local Post Office where a returns label shall be printed. DPD is a print label only solution and you will be provided with a link to your nearest DPD Drop Off point.

5) Prepare your parcel for return. The original product tags must still be attached and the item must be in its original packaging. Place the item securely in it’s mailbag and secure the return label to the parcel (if chosen QR code, you will place the return label on the parcel at the Post Office). Please ensure the return label is not placed on the product packaging or shoe box as this makes the item unsellable where we reserve the right to send the item back to your or offer a partial refund issued on a Gift Voucher.

It can take a few days for your parcel to arrive back with us. You will receive an email to notify you once we have received your return and a further email once we have processed it. Your return shall be processed within 5 working days of receipt.

You can choose to send your parcel back to us via a different courier. If doing so, please send the parcel to:

Avenue 85 Limited
The Factory Unit
1 Woodside Street
New Mills
High Peak
SK22 3HF

We advise that you use a tracked service as we cannot be held responsible for items lost in transit.

FAULTY ITEMS

If you find a fault with your item please contact our friendly Customer Service Team on 01663 746654. Our lines are open Monday-Friday, 8am – 5pm. Alternatively you can fill in our Contact Us Form here: https://avenue85.co.uk/community/contact.

If you have any questions please contact us by sending us a message here.