EXTENDED CHRISTMAS RETURNS
For all items purchased from 1st November 2023, you have until 31st January 2024 to return your items for a refund or exchange.
We understand that sometimes you will need to return your item and we are pleased to make this process nice and easy. You can return your items for an exchange or refund within 60 days of purchase. Your items must be returned with the original tags attached, in original packaging and in a saleable condition.
Please ensure that return labels are not attached to the original packaging such as the polybag or shoe box. This makes the item unsellable where we reserve the right to send the item back to you or issue a partial refund only.
For health & hygiene reasons, we are unable to accept return of underwear and we can only accept swimwear if the hygiene strip is still intact.
FREE EXCHANGE SERVICE
We understand that you love your item, but you need a different size. We are pleased to make this process as easy & simple as possible. Firstly, the whole process is free. We will cover the cost of the return postage and the postage cost of the new size being sent.
The exchange must be for the same item in a different size or colour and of the same value. Exchanges are subject to availability at the point we receive your return. You shall receive an email to notify you once your exchange has been processed. If we do not have the item you would like, we shall issue a refund.
If you need your replacement urgently, we recommend returning your item for a refund and placing a new order for the size/colour you’d like.
HOW TO RETURN
We have partnered with Royal Mail who offer easy return options and reduced postage rates when returning items back to us.
1) Complete the Returns Form that arrived with your items. It is important to include this in your return parcel. If you are returning for an Exchange, please ensure you write the size of your replacement.
2) Create a Royal Mail returns label by clicking this link: https://www.royalmail.com/track-my-return/create/1345. If you don’t have a printer, you can choose the QR code option which will be emailed to you. You will be able to scan this at your local Post Office and a returns label shall be printed. Alternatively, during this process you can arrange a Collection with Royal Mail where they will collect your parcel from your chosen address.
3) Take your parcel to your local Post Office. You can use this link to find your nearest Post Office branch: https://www.postoffice.co.uk/branch-finder.
If you are returning for a refund, we shall deduct £2.95 from the cost of the goods if you have used our returns label. If there is a fault with the item, or the wrong item was sent, there will be no charge to use our returns label. If you are returning your item for an exchange, there will be no charge for the returns label.
You can choose to send your parcel back to us via a different courier. If doing so, please send the parcel to:
The Factory Unit
1 Woodside Street
We advise that you use a tracked service as we cannot be held responsible for items lost in transit.
It can take a few days for your parcel to arrive back with us. Your return shall be processed within 3 working days of receipt.
We shall refund your item via your original payment method. We aim to process all refunds within 3 working days of receipt. During busy times of year, such as November – January, this may take a little longer. When your refund has been issued you will receive an email to let you know.
If you find a fault with your item please contact our friendly Customer Service Team on 01663 746654. Our lines are open Monday-Friday, 8am – 5pm. Alternatively you can fill in our Contact Us Form here: https://avenue85.co.uk/community/contact.
If you are an international customer then you will need to pay the return shipping cost, unless we (Avenue 85) have made an error or the product is confirmed as faulty. We cannot be held responsible for any loss in transit during the return journey. Therefore, we recommend you pay for a tracked service and keep the receipt. This will help you in the event of a claim with your chosen carrier.